At Love Bomb Cushions, your satisfaction is guaranteed. If you are not totally satisfied with your purchase, please contact our customer support team on firstname.lastname@example.org or by telephone to 01133456516.
Alternatively email email@example.com to request a returns authorisation number with your reason for return and we will provide details of how to return your products for refund or exchange.
Love Bomb Cushions Limited fully support Consumer Contract Regulations which came into force in from the 13th of June 2014, all customers from www.lovebombcushions.co.uk have the right to return goods (within the legal cooling off period of 14 days) for a full refund of goods.
There are two Classifications of return ‘Faulty, Damaged or Incorrect’ and ‘Unwanted’
Faulty, Damaged or Incorrect
If the item you received is faulty, damaged or incorrect please contact our Customer Support team within 14 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Any items returned to us should include all parts, instructions and packaging where possible.
If you have changed your mind about your purchase or it is no longer wanted, we can only accept the return if the item or items to us in perfect, unopened if packaged, re-saleable condition (including all parts, accessories, instructions and packaging etc.)
Please note that this returns policy does not affect your statutory rights
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item notifying you of the approval or rejection of your refund. If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Late or missing refunds (if applicable)
If you haven’t received a refund yet check your bank account or credit card again, it may take some time before your refund is officially posted. Next contact your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange your item please contact us and return your item to: Unit E1, Riffa Business Park, Harrogate Road, Otley West Yorkshire LS21 2RZ. Once we receive your return we will dispatch the replacement item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your item, you should mail your product to: Unit E1, Riffa Business Park, Harrogate Road, Otley West Yorkshire LS21 2RZ.
We cannot guarantee that we will receive your returned item.